Cireson’s Super Charge Your Service Manager Webinar Replay Now Available
In case you missed, the Cireson webinar replay in which they announce the new Service Manager add-in for Microsoft Outlook is now available to watch! Super Charge Your Service Manager from Team...
View ArticleSCSM 2012: Populate Computer List in Web Portal
This article will detail a method to allow users to select their computer from a list in the SCSM Web Portal. This method relies on primary user data from SCCM 2012. This list will be populated from...
View ArticleAutomating Tasks using Service Manager and Orchestrator
This article will detail a process to tie Service Manager and Orchestrator together, thereby creating a process to automate certain tasks using Service Manager Incidents. Orchestrator will look for a...
View ArticleSCSM 2012: Web Console Solutions
The only thing lacking from Service Manager is a web console for analysts. To fill this gap, some third party companies have written and released IIS applications to fill this gap. Two of those are...
View ArticleCreate a VM from Service Manager Request
This article will detail a method by which you can have Orchestrator build you a VM in Virtual Machine Manager by transferring a Service Manager Incident into a Support Group. With slight modification,...
View ArticleService Manager: Service Request Fulfillment
Service Request Fulfillment and Incident Requests are similar in Service Manager. You may actually be wondering what the difference is between the two. The ITIL and MOM frameworks basically define an...
View ArticleService Manager: Workflow Management
Workflows in Service Manager can help get your incidents to the proper support group. Workflows can be based on almost any attribute that Service Manager can read, whether they be from Active...
View ArticleUpdate Rollup for Service Manager Due Tuesday
Microsoft is planning to release the next batch of fixes for System Center Service Manager on Tuesday, April 22, 2014.
View ArticleAs Promised, Here’s the Update Rollups for Service Manager 2012 R2 and SP1
Late last week, Microsoft suggested that Update Rollups for Service Manager 2012 would release on Tuesday.
View ArticleEnd User Visibility to Service Manager Offerings
I created some request offerings and service offerings in System Center Service Manager, but end users can’t see them. Why not?
View ArticleFix Service Requests Stuck in Service Manager
I’ve submitted service requests in System Center Service Manager 2012 R2 that never change to “in progress.” What can I do?
View ArticleMicrosoft Revives Monthly Lync Calls for Service Manager Fans
With organizational changes at Microsoft now a little more stable, the company is looking to revive a special monthly Lync call for customers using or interesting in Microsoft System Center Service...
View ArticleHotfix Released to Fix an Introduced Bug in the SCCM Connector for Service...
When Update Rollup 6 released for System Center 2012 SP1, one of the included fixes was to ensure that the Service Manager could accurately determine software versions when its database was connected...
View ArticleKelverion CMDB Population Solution Updated
The Kelverion CMDB Population Solution enables System Center 2012 users to populate their Corporate CMDB with the Asset data actually collected by their System Center tools. Asset data collected by...
View ArticleSQL Server 2012 SP2 Now Supported for System Center Service Manager
Yesterday, just a bit longer than the 90-day goal, SQL Server 2012 service pack 2 was proposed as ready and safe.
View ArticleSystem Center Service Manager: Service Catalog
One of the core pieces to Service Manager is the Service Catalog. This is the website where end users can go to submit incidents or service requests. The website is built from a SharePoint site and...
View ArticleSCSM: Populate List of Printers in Web Portal
This post will detail a method to add the list of printers from you Service Manager environment. These printers can be found at Configuration Items > Printers. Printer issues are some of the most...
View ArticleKelverion joins System Center Solution Store
The initiative launched earlier in the year by a group of Microsoft® partners from around the world to collaborate on the marketing and sales of third-party product enhancements for Microsoft System...
View ArticleService Manager PowerShell Extensions – SCSMPx
Recently a colleague of mine Rob Plank brought some new CMDLets for Service Manager to my attention. These are a part of a PowerShell module that can be installed on your Service Manager server. They...
View ArticleService Manager Discovery Report
I recently built a PowerShell script that creates a discovery report for System Center Service Manager. The idea behind the script was to have something that I could run to gather all of the...
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